Glossary
Core terms used across the platform and this documentation.
Authentication event
Section titled “Authentication event”The record of a single product check, carrying an outcome, a state, the product and brand it belongs to, where and when it was captured, and the evidence behind the result.
Outcome
Section titled “Outcome”The result of a check: Authentic (genuine), Not Authentic (failed; likely counterfeit), Uncertain (ambiguous; needs a human decision), or Error (the check could not be completed).
Where an event is in its lifecycle: Pending, In Progress, Completed, or Expired.
Event type
Section titled “Event type”Whether a record is an Authentication check (produces an outcome) or a Data Collection capture (labelled training data; produces no verdict).
A protected product line within your organisation. Events, products, and configuration are organised under brands.
Product
Section titled “Product”A specific item type under a brand that is being authenticated. A product is configured with the region(s) to capture and the pipeline used to verify it.
ROI (region of interest)
Section titled “ROI (region of interest)”A specific area of the product to capture — for example a front label or a cap seal. Some products require more than one ROI; some ROIs are optional.
Pipeline
Section titled “Pipeline”The configured method used to decide an outcome for a capture. Different brands and products may use different pipelines.
Tenant
Section titled “Tenant”An isolated customer workspace. Each tenant’s data, users, and configuration are kept separate from every other tenant’s.
Inspector
Section titled “Inspector”A field user who captures products in the mobile app and submits feedback on results. Inspectors have limited dashboard access.
Analyst
Section titled “Analyst”A dashboard user who monitors brand health, investigates events, and resolves the Review Center queue. Analysts have access to everything an inspector has, plus Analytics, Review Center, and usage consumption. A supervisor can also grant an analyst access to KPIs.
Supervisor
Section titled “Supervisor”A dashboard user with everything an analyst has, plus KPI and usage limits. Supervisors set inspector targets, the tenant’s monthly request limit, and its alert thresholds.
KPI (key performance indicator)
Section titled “KPI (key performance indicator)”The authentication activity target a supervisor sets for inspectors. Each one has a metric, a target value, a period (day, week, month, or a custom range), and a scope (specific inspectors, brands, or products). The dashboard’s KPIs area shows fulfillment against the target and coverage gaps. Inspectors see their own progress on the mobile app’s Home screen.
How many requests your tenant has spent against its monthly limit. One request is one image authentication of one ROI. The dashboard’s Usage area shows consumption and a trend view. Supervisors set the limit and the alert thresholds.
Review Center
Section titled “Review Center”The dashboard area where analysts resolve records that need a human decision — those marked Uncertain and those where an inspector disagreed with the result.
Data Collection
Section titled “Data Collection”A mobile-app mode that captures labelled training images instead of running authentication. The inspector labels what was captured; no verdict is produced.
Offline mode
Section titled “Offline mode”A mobile-app mode that lets you capture without a connection. Sessions are stored on the device and upload — automatically or when you choose — once a connection is available, at which point their results appear.
Event History
Section titled “Event History”The mobile-app screen listing your recent and pending captures on a device, with each session’s status. It is where offline work is synced and results are revisited. It is per-device and distinct from the dashboard’s Live Events.
Support ticket
Section titled “Support ticket”A support request raised from inside the mobile app or the dashboard, with a subject, category, description, and optional attachments. Replies are followed in the same thread.